Privacy Policy

This Privacy Policy does not apply to non-Comcast Spectacor websites or services that state that they are offered under a different Privacy Policy, or content posted by players under their individual platforms. Please review the privacy policy on those websites and services directly to understand their privacy practices.

If you apply for employment with Comcast Spectacor, please see our Candidate Privacy Policy.

Directly from you when you interact with us or provide us with information

• Account information, such as your name, email address, selected password, and usage preferences, which may include signing up for communications from us.
• Contact information, including your telephone number, email address, mailing address, and any other information you choose to include when you communicate with us via email, mail, phone or other channels.
• Incident information, such as injury and medical information if you need first aid or other medical services at a Comcast Spectacor venue or event.
• Payment information, including payment information and transaction history if you engage in a transaction through the Services.
• Personal details, such as your name, date of birth, gender, and military or veteran status.
• Your image, including CCTV footage of you if you attend an event at one of our venues.
• Any additional information you choose to provide us, including questions and feedback.

Automatically from you when you interact with our online Services

• Device information and online user activity when you utilize our online Services, as described in Cookies and information collected by automated means.

From third parties

• Information about the marketing and advertisements you have seen or clicked on from online advertising companies.
• Information about your interests, contact information, demographic information, and marketing inferences from social networks and other sources of publicly available data.
• Your name, contact information, and purchase history from business partners, such as Ticketmaster, the National Hockey League (the “NHL“), concession providers, and auction providers.
• Your name and contact information if someone transfers a Comcast Spectacor ticket to you.

Some of this information may be collected by external parties on our behalf. For example, we use a payment processor when you engage in a transaction with us; Comcast Spectacor does not itself collect or store payment card information.

If you attend an event at one of our venues, third parties, including media outlets, may record activity within the venue. This activity may capture photographs or video of you and is subject to the third party’s privacy policy.

If you provide us with personal information regarding another individual, you represent that you have that person’s consent to give us his or her information and to permit us to use the information in accordance with this Privacy Policy.

When you use our online Services, certain information is automatically collected from you. This information includes:

• IP address, device identifiers, device type, and network equipment address when devices connect to our online Services.
• User activity information on our online Services, such as the date, time, and length of visits, specific pages or content accessed during the visits, search terms, frequency of the visits, and referring website address.
• Information about your visits to our online Services and information generated in the course of using our online Services, such as mouse movements, clicks, page visits, text entered, how long you spent on a page, and other details of your actions on our online Services.

To manage your cookie preferences, please visit Cookie Preferences to access our cookie management tool. Please note that you will need to set preferences on each device you use to visit our online Services.

You can also use a browser that offers you the ability to use the Global Privacy Control to communicate your privacy preferences when you visit our online Services; please note this will not affect how we process your information when you interact with our Services. Because definitions and rules for “Do Not Track” have not yet been established, including whether such signals must be user-enabled, Comcast Spectacor does not yet respond to “Do Not Track” signals.

You may be able to opt out of tracking by cookies or control how information collected by cookies is used via a number of additional means, as described in The choices you have to control our use of personal information.

The Philadelphia Flyers page on the NHL.com website uses cookies and similar technologies, the placement of which is controlled by NHL.com. Please see the NHL Privacy Policy for more information and the NHL Cookie Settings page to control your cookie preferences.

Provide the Services

• Create and maintain your account
• Manage transactions and purchases
• Administer sweepstakes, auctions, and contests
• Facilitate participation in programs and events

Communicate with you

• Respond to inquiries, requests, and questions
• Send you Services-related announcements, surveys, and important notices
• Personalize communications and your experience

Understand your use of and make improvements to the Services

• Improve and grow our business
• Understand our consumer base and use of our Services
• Identify and develop new products and services
• Conduct internal research and reporting, data analytics, and other business analyses

Provide recommendations and deliver relevant advertising

• Market the Services
• Design and administer marketing campaigns
• Tailor the content we display to you on the online Services

Manage, maintain, and administer the Services

• Diagnose or fix technology problems
• Monitor the performance of the online Services

Comply with law and other obligations

• Investigate, detect, and prevent illegal activities or unauthorized use of the Services
• Protect the health and safety of our customers, employees, and the general public
• Protect our rights, our personnel, and our property
• Comply with law enforcement or other legal requests
• Defend against legal claims or other demands
• Engage in risk management activities

We may use and share information in an aggregated or de-identified manner data at our discretion, including for research, analysis, modeling, marketing, and improvement of our Services.

Comcast Family of Businesses

• We share personal information within the Comcast family of businesses for purposes consistent with this Privacy Policy to carry out general business management, such as audits and budget development, and as permitted by law.

Service Providers

• To provide and support the Services, we share personal information with service providers. These service providers include payment processors, ticketing providers, communications and customer service, IT services, shipping providers, ecommerce platform providers, accounting, auditing, and tax providers, and other professional services.

Advertising Partners

• We share information with online advertising partners who may use cookies or other tracking technologies to deliver personalized advertising to you when you visit the online Services and to others who may be interested in the Services, including advertising based on the products or services you have viewed. These partners may use tracking technologies to collect or receive information from the online Services and elsewhere on the internet and use that information to provide measurement services and target ads. Partners may allow other companies to access information about you so that they may market other products you may be interested in. We may also share personal information with advertising partners to generate a “lookalike audience” of prospective consumers of our Services.

Analytics Companies

• We work with analytics partners to help us measure and analyze how you use the online Services via cookies so we can measure and improve the performance of the online Services.

Potential Purchasers of Our Business

• If we enter into any potential or actual reorganization, merger, acquisition, or sale of all or a portion of our assets, your information will be shared or transferred as part of the transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Privacy Policy.

Government or Other Entities

• We will share your information when required by law or to protect Comcast Spectacor and others, in response to court orders, law enforcement or legal process, including for national security purposes, to establish, protect, or exercise our legal rights, as required to enforce our terms of use or other contracts, to defend against legal claims or demands, or to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person.

Promotional Partners

• We may offer co-sponsored events, programs, or other offerings with promotional partners. With your consent, we share your contact information with these promotional partners to send you information on products and services that may be of interest to you.

Account Information

• If you have a Comcast Spectacor account, you may access your account to correct or update certain information in your account, such as your contact information.

Cookie Preferences

You have several options to either prevent our collection of information regarding your online activity, or prevent third parties from using such information from being used for interest-based advertisements:

• You can modify your browser setting to disable or reject cookies across the internet; but if you do so, some features of our online Services may not function properly or be available. If you are visiting the online Services from a mobile device, the operating system of the device may offer you options regarding how the device collects and uses your information for interest-based advertising. You can disable email cookies by rejecting the download of images in the email. Please visit https://thenai.org/opt-out/mobile-opt-out/ for more information.
• You may be able to prevent third parties from using your information for interest-based advertisements across the internet by visiting http://www.networkadvertising.org or http://www.aboutads.info. Please note this does not opt you out of being served ads, nor will it prevent the receipt of interest-based advertising from other companies that do not participate in these programs.
• You may also opt-out of some of third-party cookies by visiting their opt-out pages. These are examples of our cookie providers, but the list is not exhaustive. In addition, we are not responsible for the effectiveness of any of these opt-out mechanisms:
• We use Google Analytics to collect usage details. You can learn more about privacy and Google Analytics by visiting https://support.google.com/analytics/answer/6004245, and opt out of collection of your data by using the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.
• We use Google Ads and Facebook Pixel to customize our advertising and to serve you ads based on your browsing behavior. You can learn more about Google Ads at https://policies.google.com/privacy and Facebook Pixel here https://www.facebook.com/privacy/policy. You can opt out of personalized advertising through Google’s Ad Settings here https://adssettings.google.com/ and Facebook’s Ad Settings here https://www.facebook.com/settings.

Marketing

• Email marketing: If at any time you no longer wish to receive marketing communications from us, you can click the unsubscribe link at the bottom of any email.
• SMS Marketing: Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving commercial text messages via by responding to any of our text messages with STOP. If you opt-out, we may still send you messages regarding your purchase and other service-related communications.

Collection, use, and retention of personal information

The following chart describes our practices with regard to the collection, use, and retention of your information if you a California consumer, including a customer, website visitor, or business contact. The categories we use to describe the information are those listed in California law. Some of the categories include very different types of information within the same category and certain personal information may fall into multiple categories. How we use and how long we keep the information within each category will vary, and not all types of information within the same category will be used for all the purposes listed.

California law also requires us to provide information regarding the criteria we use to determine the length of time for which we retain personal information. We utilize the following criteria to determine the length of time for which we retain personal information:

• The business purposes for which the information is used, and the length of time for which the information is required to achieve those purposes;
• Whether we are required to retain the information type in order to comply with legal obligations or contractual commitments, to defend against potential legal claims, or as otherwise necessary to investigate theft or other activities potentially in violation of our policies and procedures applicable to you or against the law, to ensure a secure online environment, or to protect health and safety;
• The privacy impact of ongoing retention on you; and
• The manner in which information is maintained and flows through our systems, and how best to manage the lifecycle of information in light of the volume and complexity of the systems in our infrastructure.

Individual pieces of personal information may exist in different systems that are used for different business or legal purposes. A different maximum retention period may apply to each use case of the information. Certain individual pieces of information may also be stored in combination with other individual pieces of information, and the maximum retention period may be determined by the purpose for which that information set is used.

We do not collect the following categories from our California consumers: biometric information, geolocation data, professional or employment related information, and education information.

Disclosures to third parties for a business purpose

All enumerated categories listed above may be disclosed for a business purpose to service providers and contractors, which are companies or individuals that we engage to conduct activities on our behalf.

Sharing and sale of personal information and right to opt out

California law requires us to provide you with information regarding the parties to whom we sell (disclosing personal information for monetary or other benefit) or share (disclosing personal information for purposes of cross-context behavioral advertising) your information. Like many companies, we use cookies and other tracking technologies to improve our Services, optimize and analyze your experience, and serve ads relevant to your interests. Some of these uses may be considered a “sale” or “sharing” of your personal information. We sell or share your information as follows:

• Identifiers: Analytics partners, advertising partners.
• Internet or other similar network activity: Analytics partners, advertising partners.
• Commercial information: Advertising partners.
• Protected classifications (gender): Advertising partners.

We may disclose your information in other ways that are not considered sales under the law. Please see When and with whom we share information for more information about how we share your information.

As a California resident, you have the right to opt out of personalized advertising and opt out of the sale of your personal information to third parties. To opt out, please visit our Do Not Sell or Share My Personal Information page at https://comcastspectacor.com/notices/privacy/#california. Please note that your right to opt out does not apply to our sharing of personal information with service providers.

Right to know, right to request correction, and right to request deletion of information

As a California resident, you have the right to request that we provide access to information we collect, use, and sell, as well as the right to request that we delete certain personal information we have collected from you. If we hold personal information that is inaccurate, you have the right to request that we correct this information. You or your authorized agent may submit a request to exercise your rights by visiting https://comcastspectacor.com/notices/privacy/rights-request-form/, or by calling us at 844-963-0293.

For your security and to ensure unauthorized third parties do not access your personal information, we will require you to verify your identity before we can act on your request. We do this by asking you to provide personal identifiers we can match against information we may have collected from you previously and confirm your request using the email account stated in the request.

There may be information we will not return in response to your access request, such as information that would affect the privacy of others or interfere with legal requirements. Similarly, there may be reasons why we cannot comply with your deletion request, such as the need to keep your personal information to provide you service or to fulfill a legal obligation.

Right to restrict use of sensitive personal information

As a California resident, you have the right to request that we restrict our use of your sensitive personal information. Since we only process your sensitive personal information for purposes allowed by law, we do not offer an option to limit further processing.